Daily Casallo argues in her article on KXAN NEWS titled Highcity water bills are refunded shows that water bills have been over priced for
the past years. Austin Water Utility’s billing is handled by Austin Energy and
they have been using a new system since October 2011, “and conceded it has had
some hiccups,” explained Austin Energy’s spokesman Ed Clark.
I do agree with Daily in this article because it is important that you keep check on your bills such as water so that you are not getting overcharged like Frank McAllister who ordinarily pays less than a hundred dollars, received a water bill for $305. The system is supposed to “red flag” billing inconsistencies, but Austin Energy system sometimes experiences glitches and human errors can’t catch everything. Mr. McAllister did receive an adjustment of $285 credited on his next bill. Another gentleman named Stuart Werbner got a one month bill of $2,300, after KXAN’s suspicion about the outrageous bill Austin Water Utility adjusted his bill to $88! What happened!?
“Austin Energy does want to help customers who have this issue,” said spokesman Jason Hill. Austin Water Utility customers who have suspicion of unusual high bills are advised to call 3-1-1. Sometimes the issue cans be as simple as a leak or checking the meter on the property. If there is a leak, the homeowner is responsible for repairs. Although if the city doesn’t readjust your high bill, the case can go before a judge for administrative action. In the grand scheme of things, make sure you check over your bills to see that you are not getting ripped off. In the long run, you could be losing more than gaining and not even realize before it’s too late and there is nothing you can do about it.
I do agree with Daily in this article because it is important that you keep check on your bills such as water so that you are not getting overcharged like Frank McAllister who ordinarily pays less than a hundred dollars, received a water bill for $305. The system is supposed to “red flag” billing inconsistencies, but Austin Energy system sometimes experiences glitches and human errors can’t catch everything. Mr. McAllister did receive an adjustment of $285 credited on his next bill. Another gentleman named Stuart Werbner got a one month bill of $2,300, after KXAN’s suspicion about the outrageous bill Austin Water Utility adjusted his bill to $88! What happened!?
“Austin Energy does want to help customers who have this issue,” said spokesman Jason Hill. Austin Water Utility customers who have suspicion of unusual high bills are advised to call 3-1-1. Sometimes the issue cans be as simple as a leak or checking the meter on the property. If there is a leak, the homeowner is responsible for repairs. Although if the city doesn’t readjust your high bill, the case can go before a judge for administrative action. In the grand scheme of things, make sure you check over your bills to see that you are not getting ripped off. In the long run, you could be losing more than gaining and not even realize before it’s too late and there is nothing you can do about it.
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